Return & Refund Policy

At appliancia.shop, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or may arrive with a defect. Our return and refund policy is designed to be fair, transparent, and straightforward, giving you peace of mind when shopping with us.

Return Eligibility

We accept returns for both defective and non-defective products. Whether you have changed your mind or received a faulty item, we are here to help.

Accepted Product Condition

All returned products must be in new condition. This means the item must be:

• Unused and unwashed

• In its original packaging

• With all tags, labels, and accessories intact

• Free from damage, odours, or signs of wear

Products that are returned in a condition that does not meet these requirements may not be eligible for a refund or exchange.

Return Window

You have 30 days from the date of delivery to initiate a return. This 30-day window applies to all orders, regardless of the product type.

We recommend inspecting your order as soon as it arrives to ensure you are satisfied with the product and to identify any potential issues before the return window expires.

Return Method

Returns must be made by mail. We do not offer in-person returns or drop-off options at this time.

All returns must be sent using the shipping label we provide. Please do not send returns without obtaining a return label from us, as this may result in processing delays.

Return Label

We provide a return label for all eligible returns.

To obtain your return label:

1. Contact our customer support team at support@appliancia.shop to initiate your return.

2. We will provide you with a downloadable and printable return label.

3. Print the label and affix it securely to your return package.

Return Label Cost

The return label is provided to you at no cost. We believe that returns should not be a financial burden, and we are pleased to cover the cost of the return shipping label.

Restocking Fee

We do not charge a restocking fee for returned items. If you return a product within the 30-day return window and it meets the condition requirements, you will receive a full refund for the product, subject to the refund processing timeline below.

Exchanges

We accept exchanges. If you wish to exchange an item for a different size, colour, or product, please contact our customer support team.

We will guide you through the exchange process and arrange for the replacement item to be sent to you once we have received and inspected your returned product.

Please note that exchanges are subject to product availability. If the desired replacement item is not available, we will process a refund instead.

How to Initiate a Return

To return a product, please follow these steps:

1. Contact Customer Support

Email us at support@appliancia.shop within 30 days of receiving your order. Please provide your order number and the reason for the return.

2. Receive Return Label

We will email you a downloadable return label.

3. Package Your Return

Carefully package the item in its original packaging or a suitable protective package. Ensure the item is in new condition and all accessories are included.

4. Affix the Label

Print and securely attach the return label to the package.

5. Send the Return

Mail your package using the provided label. We recommend keeping proof of postage until your return has been processed.

Inspection and Processing

Once we receive your return, our team will inspect the item to confirm it meets the condition requirements. Please allow for inspection processing time.

If the returned item is in new condition and all requirements are met, your refund or exchange will be processed accordingly.

If the returned item does not meet the condition requirements, we will contact you to discuss the outcome.

Refund Processing

When your return is approved, we will process your refund.

Refund Processing Time

Refunds will be processed within 7 days from the date we receive and approve your return.

The refund will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may take additional time to reflect the refund in your account. This is outside our control and varies depending on the financial institution.

Customer Support for Returns

If you have any questions about our return, refund, or exchange policy, or if you need assistance with a return, please contact us:

Email: support@appliancia.shop

Phone: +44 7886 086183

Business: EE&C SERVICES LTD
Company No: 12901421
Address: 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom

We are here to make the return process as smooth and hassle-free as possible.